Tuesday, October 19, 2010

Have you ever?

Have you ever been so unbelievably angry that you were shaking and crying and flooded with such intensity? I can't say that I've had this happen very often. And trust me, I'm a pretty intense (passionate?) person.
Yesterday was that day for me. I know that we should not allow the actions of others affect us, but this did. I've been having problems with one of the companies that I deal with for services. I'm not going to go into details about the company, but suffice it to say, we've had some problems. We set up month withdrawal from this company and they NEVER take the money out on time. N E V E R. Oh, but don't you know, it's a "banking" problem.
So I called the head office to complain. Seriously. Everyone else that I deal with for automatic withdrawals get their money on time. EVERYONE ELSE.
Yeah. The "person" that I dealt with was not very nice. Even as I type this, I can think of several other words that would describe this person. But, the long and the short of it is - this "lady" treated me not only like an idiot, but like she was a scam artist trying desperately to get a quick buck. On top of that, when I did get upset and asked to talk to her manager, she hung up on me.
Needless to say, I was ticked off. Shaking and crying ticked off. Fury just flowing out in emotion that I had no way to channel.
There is no room in my world for people like that. You are offering a service that you are unable to allow me to pay for it on time. You are the business and I am the customer. I don't care if you don't like me getting mad at you. You talked over me, constantly interrupted me, forcing me to pause so you could give me your attitude. And then to top it off, you were cowardly enough to hang up on me.
Just because something has been done the same way for years, doesn't mean it's efficient or effective. And, to top it off, I'm not the only one that has had this problem.
Just venting, and finishing off this angry part of my yesterday. I shall go about today a lot happier and a small pat on my back for trying to make things better for me and those other customers that have been told that there's no point in complaining. I'm going to go dig out from the basement and find my smile again. :)

1 comment:

Cherie said...

Been there. You should march down to their office and have a face to face with a manager.